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FAQs

MY SUBSCRIPTION

What is a Peony Parcel?  

A Peony Parcel is a quarterly pamper subscription box and pamper gift box company. For the Peony Parcel subscription, every third month, for the price of $69.95 + FREE POSTAGE within Australia, you'll receive a box filled with 5 to 7 trial size and full size products from Australian emerging and premium brands to help you enjoy some “me” time. You can expect to find a selection of beauty and lifestyle products such as beauty and bath products, beautifully designed stationery, candles, gourmet treats and more, handpicked from Australian emerging and premium brands. From time to time, we will also feature premium international brands. 

When you subscribe to a Peony Parcel, you agree to the setup of a recurring payment, which is set to take payment for the box when you first subscribe and then on the 15th of the month prior to the release month. This will continue unless you decide to cancel the subscription (which needs to be 7 days prior to the next payment date). Please refer to the cancellation policy below. 

The box will also include a Peony Parcel mini booklet which includes details of the products. We hunt and research for emerging and premium Australian brands to feature in the Peony Parcel. All our brands are introduced to you by way of trial size or full size products, beautifully wrapped and delivered to your door. All the products are packaged in a Peony Parcel box, ready to gift to yourself or someone special.

How do I subscribe to Peony Parcel?

You can subscribe to Peony Parcel by going to the SUBSCRIBE page or if you would like to gift a subscription or one-off pamper box, head over to the GIFT page.

If I order a Peony Parcel today, which box will I receive?

Boxes go on sale and new orders open the month before the release month. Release months are 1 December, 1 March, 1 June, 1 September.

Peony Parcels are available until sold out.

In the release month, our Peony Parcels are shipped out on the 1st of the month (we may ship a few days earlier). In the release month, for boxes purchased after the 10th, they are shipped out twice a week until sold out.

Is it possible to receive previous Boxes? 

At times, we may put one off previous edition boxes in the Peony Parcel store and these can be purchased without subscribing.

I only want to receive one Peony Parcel Subscription Box. Is this possible? 

Absolutely. You can purchase one box in the GIFT section subject to availability and these can be purchased without subscribing.

What is your cancellation policy? 

Quarterly subscription cancellation -  To cancel your quarterly subscription, you can do so by logging into your account on our website and cancelling in the account, or you can email us directly at hello@peonyparcel.com to request cancellation. 

We need to receive notice of cancellation 7 days prior to your payment date so that we can ensure you are not charged for the next billing period. If we do not receive your cancellation notice 7 days prior to the next payment date, you will be charged for the extra months’ fee and the box will be delivered to you for that month.

Prepaid 6 month subscription or Annual subscription cancellation -  Prepaid 6 month subscriptions may only be cancelled at the termination of the subscription period. You will receive an email prior to the end of the 6 month subscription term to confirm that the prepaid 6 month subscription will be renewed. If we do not receive notice that you wish to cancel 7 days prior to your scheduled payment date, you will be charged for the next 6 months and the boxes will be delivered to you for the 6 month subscription period.

Prepaid annual subscriptions may only be cancelled at the termination of the subscription period. You will receive an email prior to the end of the annual subscription term to confirm that the prepaid annual subscription will be renewed. If we do not receive notice that you wish to cancel 7 days prior to your scheduled payment date, you will be charged for the next 12 months and the boxes will be delivered to you for the 12 month subscription period.

Will my gift subscriptions renew?

Prepaid Gift Subscriptions do not automatically renew, so there is no need to cancel gift subscriptions. Eg. If you purchase a Prepaid 12 month Gift Subscription, you will be charged upfront for the 12 month Gift Subscription and no other charges will occur.

Will you tell me in advance what is coming in my box?

Each Peony Parcel release will contain 5 to 7 trial and full size beauty and lifestyle products from Australian emerging and premium brands. You can expect to find a selection of beauty and lifestyle products such as beauty and bath products, beautifully designed stationery, candles, gourmet treats and more, handpicked from Australian emerging and premium brands. From time to time, we will also feature premium international brands.  We don’t want to ruin all the surprises so we won’t be telling you in advance all of the contents of the boxes, sometimes just a sneak peek on our social media pages!

Can you customise my box to suit my needs? eg. allergy, skin, dietary needs 

Unfortunately we cannot customise the Peony Parcel subscription boxes for customer skin, dietary, allergy needs at this point in time.

PAYMENT

How much does it cost and when will I be billed? 

If you are a new quarterly subscriber to Peony Parcel, you will be billed $69.95 on the same day you subscribe to the box. When you signup to the Peony Parcel, you agree to set up a recurring payment every 3 months (in the month before the box is released for delivery). Your second and future boxes will be billed on the 15th of the month before the release month. Eg. Sign up and subscribe on 15 December, you be billed on 15th December and then going forward on 15th February and on the 15th of each third month until you cancel your subscription.

If you are an existing bi-monthly subscriber to Peony Parcel, you will be billed $69.95 on the 15th of the month before the release month.

Billing dates will be 15 February, 15 May, 15 August, 15 November.

Peony Parcel release months are December, March, June, September.

If you are a new 6 month prepaid subscriber, you will be billed $139 on the day you subscribe to the box. This subscription will auto-renew every 6 months and you will be billed every 6 months from the date of subscribing.

If you are an existing 6 month prepaid subscriber, you will be billed $139 every 6 months from the date of subscribing.

Gift subscriptions do not auto-renew.

What payment methods do you accept? 

We only accept credit/debit card payments. Afterpay is now available but only for one-off products (not subscription products).

How can I change my account details? i.e. update my card or postal address 

On the Peony Parcel homepage, you can login to your account at the top right hand corner of the homepage and update your account details there. It is important to do this 7 days prior to your scheduled payment date. If after this date, please email us at hello@peonyparcel.com and we can assist in changing your account details.

Does my prepaid 6 month plan automatically renew? 

Yes. Your prepaid 6 month plan will auto-renew 6 months from your date of subscribing. If we do not receive notice that you wish to cancel 7 days prior to your scheduled payment date, you will be charged for the next 6 months and the boxes will be delivered to you for the 6 month subscription period.

Where can I find my invoices? 

On the Peony Parcel homepage, you can login to your account at the top right hand corner of the homepage and you will find your invoice listed in your account.

GIFT SUBSCRIPTIONS

I want to treat a friend to a Peony Parcel (or few). How do gift subscriptions work? 

Giving a Peony Parcel gift subscription is simple! Go to the GIFT page, signup to an account and register your friend's details and the boxes will be shipped to them according to the release months.

Gift subscriptions are stand-alone purchases, and do not auto-renew.

DELIVERY METHODS

What are your delivery methods? 

Your box is sent every 3 months through a third party courier service, or Australia Post. It will arrive between Monday to Friday usually within 7-10 days of shipment date in the release month (December, March, June, September). We recommend that the delivery address you nominate has someone available to sign for your parcel delivery during business hours.

If I subscribe, when will my box be sent? 

If you’re a new subscriber, we will ship the current edition Peony Parcel within 5 days of your order. if the current edition is sold out, we will ship the next edition according to the release date.

If you're an existing Peony Parcel subscriber prior to the shipping date, we will ship your box around the 1st of the release month.

If I am purchasing a one-off gift box or pamper product, when will it be sent?

We will normally ship within 5 days of purchases. If you require express shipping, please contact us at hello@peonyparcel.com.

Can I track where my box is? 

When we dispatch your Peony Parcel, the nominated courier or Australia Post will notify you via email with your tracking number. You can then go to the couriers website, or Australia Post website and track your parcel.

If I’m not home or available when my box is delivered, what happens? 

If you’re not at home when your Peony Parcel is delivered, the courier or Australia Post will leave you a card and instructing next steps to organise another delivery or to pick up your box from your closest delivery depot.

If you would prefer Australia Post delivery (instead of courier delivery), please email us at hello@peonyparcel.com and we can assist.

How can I change my address? 

On the home page, on the top right hand side, you can login to your account and amend your address. Please note that the address change has to be made prior to the scheduled payment date. If your address change is required after the scheduled payment date, please email us at hello@peonyparcel.com and we will make the change for you.

We deliver our subscription boxes to the address you have advised in your profile on the dates we have indicated. Any change to your address must be made at least 7 days prior to your next scheduled payment date (that is, prior to the 7th of the month prior to the release date) and notified to us in your profile. You are responsible for any redelivery, redirection or other costs associated with any delivery that was not done in accordance with our terms and the address change requirements.



Our Services are delivered by third party courier or Australia Post and in the event you are not available to receive the delivery, we ask that you organise with the courier directly for receipt. In the event that you have nominated with the courier or another third party to leave any delivery, we are not responsible for any lost, stolen, missing or delivery that is otherwise not received. 



We cannot intercept post with the couriers or Australia Post to inform them of your change of address. Therefore, it is necessary to keep the address in your account up to date.

Peony Parcel cannot take responsibility for returned parcels where addresses have been entered incorrectly, or have not been updated by the 7th of the month prior to the release month, or for costs incurred if you fail to collect your Peony Parcel from the post office following an attempted delivery.

I haven't received my Box, what should I do? 

Please track your parcel using the tracking number provided by the courier or Australia Post. For any further queries, please contact us at hello@peonyparcel.com

What are the shipping costs? 

Shipping is FREE Australia wide.

Make sure the address you provide us with is correct – we take no responsibility for parcels delivered to an incorrect address in your profile.

Do you ship internationally?

Currently we are shipping only within Australia and to New Zealand. 

RETURNS AND REFUNDS

What is your returns and refunds policy?  

If Peony Parcel cancels or is unable to fulfil your subscription box order, Peony Parcel will provide a full refund of the subscription price paid for any unsent subscription boxes.

If any item you purchase from Peony Parcel (including individual items in subscription boxes) is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.

Please note that we if are unable to replace a returned item (which may be the case where the item in question is a sample/product sent in a subscription box) we will offer a similar item of equal value.

If you intend to seek a refund or replacement, please email hello@peonyparcel.com.au. Please include the order number and reason for the return, and provide photographic evidence of any visible damage to the item/s. If we ask you to return the item, Peony Parcel will bear the costs of all domestic return shipping.