How do I subscribe to Peony Parcel?

You can subscribe to Peony Parcel by going to the PAMPER SUBSCRIPTION page or if you would like to gift a subscription or one-off pamper box, head over to the READY TO SHIP page.

If I order a Peony Parcel today, which box will I receive?

Boxes go on sale and new orders open the month before the release month. Release months are 1 December, 1 March, 1 June, 1 September.

Peony Parcels are available until sold out.

Is it possible to receive previous Boxes? 

At times, we may put one off previous edition boxes in the Peony Parcel store and these can be purchased without subscribing.

I only want to receive one Peony Parcel Subscription Box. Is this possible? 

Absolutely. You can purchase one box in the READY TO SHIP GIFT BOXES section subject to availability and these can be purchased without subscribing.

What is your cancellation policy? 

Quarterly subscription cancellation -  To cancel your quarterly subscription, you can do so by logging into your account on our website and cancelling in the account, or you can email us directly at hello@peonyparcel.com to request cancellation. 

We need to receive notice of cancellation 7 days prior to your payment date so that we can ensure you are not charged for the next billing period. If we do not receive your cancellation notice 7 days prior to the next payment date, you will be charged for the extra months’ fee and the box will be delivered to you for that month.

Prepaid 6 month subscription or Annual subscription cancellation -  Prepaid 6 month subscriptions may only be cancelled at the termination of the subscription period. You will receive an email prior to the end of the 6 month subscription term to confirm that the prepaid 6 month subscription will be renewed. If we do not receive notice that you wish to cancel 7 days prior to your scheduled payment date, you will be charged for the next 6 months and the boxes will be delivered to you for the 6 month subscription period.

Prepaid annual subscriptions may only be cancelled at the termination of the subscription period. You will receive an email prior to the end of the annual subscription term to confirm that the prepaid annual subscription will be renewed. If we do not receive notice that you wish to cancel 7 days prior to your scheduled payment date, you will be charged for the next 12 months and the boxes will be delivered to you for the 12 month subscription period.

Will my gift subscriptions renew?

Prepaid Gift Subscriptions do not automatically renew, so there is no need to cancel gift subscriptions. Eg. If you purchase a Prepaid 12 month Gift Subscription, you will be charged upfront for the 12 month Gift Subscription and no other charges will occur.

Will you tell me in advance what is coming in my box?

Each Peony Parcel release will contain 5 to 7 trial and full size beauty and lifestyle products from Australian emerging and premium brands. You can expect to find a selection of beauty and lifestyle products such as beauty and bath products, beautifully designed stationery, candles, gourmet treats and more, handpicked from Australian emerging and premium brands. From time to time, we will also feature premium international brands.  We don’t want to ruin all the surprises so we won’t be telling you in advance all of the contents of the boxes, sometimes just a sneak peek on our social media pages!

Can you customise my box to suit my needs? eg. allergy, skin, dietary needs 

Unfortunately we cannot customise the Peony Parcel subscription boxes for customer skin, dietary, allergy needs at this point in time.

PAYMENT

How much does it cost and when will I be billed? 

If you are a new quarterly subscriber to Peony Parcel, you will be billed $99 on the same day you subscribe to the box. Your billing date will then alighn with our quartly release. Your payment will then be debited on the 15th of the billing month prior to the box release/shipping date (Release months are 1 December, 1 March, 1 June, 1 September.) When you signup to Peony Parcel, you agree to set up a recurring payment every 3 months (in the month before the box is released for delivery). Your second and future boxes will be billed on the 15th of the month before the release month. Eg. Sign up and subscribe on 15 December, you be billed on 15th December and then going forward on 15th February and on the 15th of each third month until you cancel your subscription.

If you are an existing bi-monthly subscriber to Peony Parcel, you will be billed $99 on the 15th of the month before the release month.

Billing dates will be 15 February, 15 May, 15 August, 15 November.

Peony Parcel release months are December, March, June, September.

What payment methods do you accept? 

We only accept credit/debit card payments. Afterpay is now available but only for one-off products (not subscription products).

How can I change my account details? i.e. update my card or postal address 

On the Peony Parcel homepage, you can login to your account at the top right hand corner of the homepage and update your account details there. It is important to do this 7 days prior to your scheduled payment date. If after this date, please email us at hello@peonyparcel.com and we can assist in changing your account details.

Where can I find my invoices? 

On the Peony Parcel homepage, you can login to your account at the top right hand corner of the homepage and you will find your invoice listed in your account.

I want to treat a friend to a Peony Parcel (or few). How do gift subscriptions work? 

Giving a Peony Parcel gift subscription is simple! Go to the product page, choose your $99 quarterly or $340 annual subscription, signup to an account and register your friend's details and the boxes will be shipped to them according to the release months. This feature is still auto-renew. 

What are your delivery methods? 

Your order will be packed and dispatched from Peony Parcel within 12-24hrs, excluding weekends and public holidays. 

Where you have purchased on a weekend or public holiday your order will be posted before 10:00am on the next business day. 

Where Express Post is chosen, we will endeavour to dispatch your order within 2 hours between 9:30am & 3:00pm, Otherwise, your express parcel will be poster before 10:00am the next business day.  

RETURNS AND REFUNDS

What is your returns and refunds policy?  

If Peony Parcel cancels or is unable to fulfil your subscription box order, Peony Parcel will provide a full refund of the subscription price paid for any unsent subscription boxes.

If any item you purchase from Peony Parcel (including individual items in subscription boxes) is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.

Please note that we if are unable to replace a returned item (which may be the case where the item in question is a sample/product sent in a subscription box) we will offer a similar item of equal value.

If you intend to seek a refund or replacement, please email hello@peonyparcel.com.au. Please include the order number and reason for the return, and provide photographic evidence of any visible damage to the item/s. If we ask you to return the item, Peony Parcel will bear the costs of all domestic return shipping.