Subscriptions & Ordering

How do I subscribe?

You can join the Peony Parcel subscription on our Pamper Subscription page. If you’d like to gift a box or purchase a one‑off pamper box, head to Ready to Ship.

If I order today, which box will I receive?

Our boxes are released quarterly on: 1 December, 1 March, 1 June, 1 September. New orders open the month before each release. Boxes are available until sold out.

Can I buy previous boxes?

Sometimes! When we have extra stock, previous editions will appear in the store as one‑off purchases. No subscription needed.

Can I buy just one box?

Yes. You can purchase a single box from the Ready to Ship Gift Boxes section (subject to availability).

Cancellations

Quarterly Subscription

You can cancel anytime by logging into your account or emailing hello@peonyparcel.com. Please cancel 7 days before your next billing date to avoid being charged for the upcoming box.

Annual Subscription

These prepaid plans can only be cancelled at the end of the subscription term. We’ll email you before renewal. If you don’t cancel 7 days before your renewal date, the next term will be charged and boxes will continue for that period.

Box Contents

Will you tell me what’s inside?

Each box includes 5–7 beauty and lifestyle products from Australian premium and emerging brands (and occasionally international brands). We share sneak peeks on social media, but most of the contents are a surprise.

Can you customise my box?

At this time, we can’t customise boxes for allergies, skin concerns, or dietary needs for our Subscription model due to high volume of subscriptions. If you are wanting your pre-curated/One-off box to be customised, please add this in the 'notes' section of your order details. 

Payments & Billing

How much does it cost and when am I billed?

Quarterly Subscription:

• New subscribers are charged $99 on the day they sign up.

• Future payments are billed on the 15th of the month before each release.

• Release months: December, March, June, September.
  
  

Annual Subscribers:

• Billed $340 once a year.

• billing dates: 15 Feb, 15 May, 15 Aug, 15 Nov (your initial payment is processed. The payment date for the following year will be the closest to one of the above dates.
  
  

What payment methods do you accept?

We accept credit/debit cards, Afterpay, PayPal, Apple Pay, Shop Pay. Please note: Afterpay,  is available for one‑off products (not subscriptions).

How do I update my card or address?

Log into your account via the top right corner of our homepage. Please update details 7 days before your next billing date. If it’s after this window, email us at hello@peonyparcel.com and we’ll help.

Where can I find my subscription invoices?

Log into your account and your invoices will be listed there.

Shipping & Delivery

How quickly do you ship?

Orders are packed and dispatched within 12–24 hours, Monday to Friday. Weekend or public holiday orders ship by 10:00am the next business day.

Express Post

If you choose Express Post, we aim to dispatch within 2 hours (between 9:30am–3:00pm). Otherwise, your express parcel will ship by 10:00am the next business day.