We ship within 2-3 business days of receiving your order. You will receive a tracking reference once your order has been shipped.
Please note Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can track your delivery through parcel tracking, the chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au. Delivery may take a little longer than the standard postage times below.
2020 CHRISTMAS GIFTING & SHIPPING TIMES
The Peony Parcel Team will be taking a mini break to enjoy some time with family and friends this Christmas. While we are express posting everything until 18th of December, we can't guarantee delivery before Christmas. Any orders received 19th December to 3 January will begin dispatching on 4th January 2021.
You can still shop gift cards and vouchers online that will be delivered to your inbox! Give the gift of choice.
SHIPPING WITHIN AUSTRALIA
Australia Post regular tracked service and couriers generally take between 3-10 business days after dispatch.
Do you ship to PO Boxes and Parcel Lockers?
Yes we do!
If I subscribe now, when will my box be sent?
If you’re a new subscriber, we will aim to ship the current edition Peony Parcel within 24-48 hours of receiving the order between Monday to Friday. If the current edition is sold out, we will ship the next edition according to the release date.
If you're an existing Peony Parcel subscriber prior to the shipping date, we will ship your box around the 1st of the release month.
If I am purchasing a one-off gift box or pamper product, when will it be sent?
We will aim to ship within 2-3 business days of receiving the order between Monday to Friday.
Can I track where my box is?
When we dispatch your Peony Parcel, Australia Post or couriers will notify you via email with your tracking number. You can then go to the Australia Post or courier website and track your parcel.
If I’m not home or available when my box is delivered, what happens?
At this time, if you're not available when your parcel is delivered, Australia Post or couriers will leave the parcel at your front door or will leave you next steps to pick up your parcel from your closest delivery depot. You can keep up to date with Australia Post's important updates here.
I haven't received my Box, what should I do?
Please track your parcel using the tracking number provided by the courier or Australia Post. Orders inside Australia can take between 3 to 10 business days. Please also note the Australia Post delays due to Covid-19. Any further queries, please contact us at firstname.lastname@example.org
Do you ship internationally?
Currently we are shipping only within Australia.
What precautions have Peony Parcel taken during this time?
For packaging, we have implemented social distancing and self hygiene measures to maintain a safe working environment.