What is your returns and refunds policy?
If Peony Parcel cancels or is unable to fulfil your subscription box order, Peony Parcel will provide a full refund of the subscription price paid for any unsent subscription boxes.
If any item you purchase from Peony Parcel (including individual items in subscription boxes) is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
Please note that we if are unable to replace a returned item (which may be the case where the item in question is a sample/product sent in a subscription box) we will offer a similar item of equal value.
If you intend to seek a refund or replacement, please email email@example.com. Please include the order number and reason for the return, and provide photographic evidence of any visible damage to the item/s. If we ask you to return the item, Peony Parcel will bear the costs of all domestic return shipping.