Refund policy

TO CANCEL YOUR SUBSCRIPTION

Bi-monthly subscriptions
To cancel your bi-monthly subscription, you can do so by logging into your account on our website and cancelling in the account, or you can email us directly at hello@peonyparcel.com to request cancellation.

We need to receive notice of cancellation 7 days prior to your payment date so that we can ensure you are not charged for the next billing period. If we do not receive your cancellation notice 7 days prior to the next payment date, you will be charged for the extra months’ fee and the box will be delivered to you for that month.

Prepaid 6 month subscription or Annual subscription
Prepaid 6 month subscriptions may only be cancelled at the termination of the subscription period. You will receive an email prior to the end of the 6 month subscription term to confirm that the prepaid 6 month subscription will be renewed.. If we do not receive notice that you wish to cancel 7 days prior to your scheduled payment date, you will be charged for the next 6 months and the boxes will be delivered to you for the 6 month subscription period.

Prepaid annual subscriptions may only be cancelled at the termination of the subscription period. You will receive an email prior to the end of the annual subscription term to confirm that the prepaid annual subscription will be renewed. If we do not receive notice that you wish to cancel 7 days prior to your scheduled payment date, you will be charged for the next 12 months and the boxes will be delivered to you for the 12 month subscription period.

RETURNS AND REFUNDS:

Subscriptions
If Peony Parcel cancels or is unable to fulfil your subscription box order, Peony Parcel will provide a full refund of the subscription price paid for any unsent subscription boxes.

Products
If any item you purchase from Peony Parcel (including individual items in subscription boxes) is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. Please note that we if are unable to replace a returned item (which may be the case where the item in question is a sample sent in a subscription box) we will offer a similar item of equal value.

If you intend to seek a refund or replacement, please email hello@peonyparcel.com.au. Please include the order number and reason for the return, and provide photographic evidence of any visible damage to the item/s. If we ask you to return the item, Peony Parcel will bear the costs of all domestic return shipping.

WE MAY TERMINATE YOUR SUBSCRIPTION AT ANY TIME: We have the right to terminate your subscription for any reason, at any time. You agree that we may, in our sole discretion, terminate or suspend your access to the website with or without notice and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to the appropriate law enforcement authorities.

Upon such termination, regardless of the reasons, your right to use the website immediately ceases and you acknowledge and agree we may immediately deactivate or delete your account and all related information and files. We may also bar you from any further access to our website. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

We are not required to provide any refund or part thereof to you for such termination of your subscription. Any refund may be determined in our sole discretion.

We reserve the right to disclose your name and any other personal details to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these Terms.